Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”) and RoleForge, operated by Role Forge Solution (“we”, “us”, “our”) governing your access to and use of the RoleForge platform, including our website, mobile applications, and all associated services (collectively, the “Service”).

By registering for an account, clicking “Sign up”, or otherwise accessing the Service, you confirm that:

• You have read and understood these Terms in full
• You are at least 18 years of age (see Section 3 — Eligibility)
• You have the legal capacity to enter into binding contracts
• You agree to comply with these Terms and all applicable laws in your jurisdiction

If you are using RoleForge on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

RoleForge is an affordable, mobile-first job and internship assistant for early-career job seekers, students, and internship and attachment seekers in Africa, starting in Kenya. Experienced professionals and career switchers can use it too. The Service helps you find relevant opportunities from trusted and approved sources, see how well you match and why, and prepare a stronger, truthful application. The Service includes:

• Opportunity Search — listings of jobs, internships and attachments from approved sources, with a link to the original posting. Public listing details are free to view
• Match Analysis — AI-assisted analysis of how your CV and approved evidence match a role
• CV Builder and Tailoring — an AI-assisted tool that helps you create, tailor, and export CVs and cover letters based on your own approved experience. You review and approve everything before you use it
• Application Tracking — a dashboard to manage and monitor the status of your job applications in one place

We never charge you to apply for a job. RoleForge does not submit applications for you, and does not send your CV to an employer without your permission for that employer.

We reserve the right to add, modify, or discontinue features of the Service at any time. We will give reasonable notice of material changes where possible.

To use RoleForge, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding contract under the laws of your country of residence
• Not be prohibited from receiving services under applicable law

RoleForge is exclusively available to individuals who are resident in an African country. Registration is restricted to African residents. By creating an account, you confirm that you are currently resident in Africa. We may verify this through your stated location, IP address, or other signals, and we reserve the right to suspend or terminate accounts that do not meet this requirement.

The job listings available on RoleForge include opportunities from employers worldwide — including remote roles from companies in Europe, the USA, and elsewhere. Eligibility to apply for and take up those roles (including any visa or work authorisation requirements) is entirely your responsibility. RoleForge does not provide immigration, visa, or legal advice.

We reserve the right to refuse registration or terminate accounts where we have reason to believe residency or eligibility requirements are not met.

Registration

To access most features of RoleForge, you must create an account. You may register using an email address and password, or via a supported OAuth provider (currently Google or LinkedIn). You agree to provide accurate, current, and complete information during registration and to keep your profile information up to date.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must:

• Choose a strong, unique password
• Not share your login credentials with any third party
• Notify us immediately at legal@getroleforge.com if you suspect unauthorised access to your account

RoleForge will not be liable for any loss or damage arising from your failure to keep your account credentials secure.

One Account Per Person

Each individual may maintain only one personal RoleForge account. Creating multiple accounts to circumvent restrictions is prohibited.

Account Data

Your data is yours. Please refer to our Privacy Policy for details of how we collect, use, and protect your personal information, and how you can exercise your rights under applicable data protection law.

You agree to use RoleForge only for lawful purposes and in ways that do not infringe the rights of others. The following conduct is strictly prohibited:

Prohibited Activities

• Scraping or automated extraction — using bots, crawlers, spiders, scrapers, or any automated tools to extract data from RoleForge without our express written permission
• Misleading or false information — creating a profile, CV, or job application that contains materially false, deceptive, or misleading information about your identity, qualifications, or experience
• Impersonation — impersonating any person, employer, or organisation, or misrepresenting your affiliation with any entity
• Harassment and abuse — engaging in any conduct that harasses, intimidates, or threatens any user, employer, or RoleForge staff member
• Spam and unsolicited communications — using the platform to send bulk unsolicited messages or promotional content
• Circumventing security — attempting to probe, scan, or test the vulnerability of the Service, or circumventing any authentication or security measures
• Malicious code — uploading or transmitting viruses, trojans, ransomware, or any other malicious software, in violation of applicable cybercrime legislation across Africa and internationally
• Reverse engineering — attempting to decompile, disassemble, or reverse-engineer any part of the RoleForge platform or its AI models
• Unlawful use — using the Service for any purpose that is illegal under the laws of your jurisdiction
• Interference — interfering with or disrupting the integrity or performance of the Service or the data contained therein

Violation of these rules may result in immediate account suspension or termination and, where appropriate, referral to law enforcement authorities.

RoleForge uses artificial intelligence and machine learning to provide features such as CV generation, cover letter drafting, job matching, and application suggestions — including matching African applicants with remote and international roles from employers in Europe, the USA, and elsewhere. This section explains the nature of those features and your responsibilities when using them.

AI Outputs Are Suggestions, Not Guarantees

All AI-generated content — including but not limited to resume text, cover letters, skill summaries, and job-match scores — is provided as a starting point and suggestion only. We do not guarantee that:

• AI-generated content is accurate, complete, or error-free
• Using our AI tools will result in more interview callbacks or job offers
• Job-match recommendations will reflect employer preferences at any specific employer
• AI-generated content will pass ATS (Applicant Tracking System) filters at every employer

Your Responsibility for Final Content

You are solely responsible for reviewing, editing, and approving any content before submitting it to an employer. This includes verifying that:

• All information in your CV or cover letter is truthful and accurate
• The content appropriately represents your actual skills and experience
• The content complies with any employer-specific requirements

Submitting false or misleading information to an employer — even if generated by our AI — is your responsibility and may have legal and professional consequences. RoleForge accepts no liability for the outcomes of job applications.

AI Provider Sub-Processors

Our AI features are powered in part by third-party AI providers (currently OpenAI). These providers process content you submit to our AI tools. Please review our Privacy Policy for details on how this data is handled.

No Employment Guarantee

RoleForge does not offer employment and does not act as a recruitment agency. We are a technology platform that facilitates job discovery and application. The hiring decision rests entirely with the employer.

Source of Job Listings

RoleForge aggregates and curates job listings from a variety of sources, including third-party job boards, employer career pages, and recruitment APIs from around the world. While we take reasonable steps to ensure listings are accurate and legitimate at the time of curation, we do not independently verify every listing and make no guarantee that:

• Any listed position is still open or available
• The employer or role description is accurate or complete
• The employer will respond to, review, or consider your application
• Remote arrangements described in a listing will be maintained after hiring

Job listings are provided for informational purposes. Always verify details directly with the employer before committing to an application or accepting any offer.

Work Authorisation & Visa Responsibility

RoleForge connects African professionals with opportunities from employers globally, including roles that may require relocation to or work within the European Union, United Kingdom, United States, or other jurisdictions.

You are solely responsible for ensuring that you have the legal right to work in the country of the employer before applying. This includes, without limitation:

• Obtaining any necessary work permit, visa, or employment authorisation
• Complying with the immigration laws of the employer's country
• Disclosing your work authorisation status honestly to the employer

RoleForge does not provide immigration, visa, or legal employment advice. For remote roles, you remain responsible for understanding any tax, payroll, or legal implications of working remotely for a foreign employer from your country of residence.

Your Content

You retain full ownership of the personal content you create on RoleForge, including your CV data, profile information, cover letters, and any other documents you upload or generate (“User Content”).

By submitting User Content to RoleForge, you grant us a limited, non-exclusive, worldwide, royalty-free licence to store, process, and display your User Content solely for the purpose of providing the Service to you. This licence ends when you delete the relevant content or close your account.

We will never sell your CV content or personal profile data to third parties, and we will never use your personal content to train AI models without your explicit opt-in consent.

RoleForge Platform IP

All rights, title, and interest in the RoleForge platform — including its software code, algorithms, AI models, design, branding, trade marks, logos, and all content created by RoleForge — are and remain the exclusive property of RoleForge (“Platform IP”).

Nothing in these Terms transfers any Platform IP to you. You receive only a limited, non-transferable, revocable licence to use the Service as permitted by these Terms.

Feedback

If you submit feedback, suggestions, or ideas to us about the Service, you grant RoleForge an irrevocable, perpetual, royalty-free licence to use, modify, and incorporate that feedback into our products without any obligation to you.

Copyright Complaints

If you believe that content on RoleForge infringes your copyright, please contact us at legal@getroleforge.com with full details of the alleged infringement.

Free Tier

RoleForge offers a free tier that provides access to core job search and basic CV building features at no cost. We are committed to keeping a meaningful free tier permanently available.

Paid Passes

We sell short, prepaid passes that unlock deeper matching, more AI-tailored CVs and cover letters, and other additional features for a fixed period. The features, price, duration and limits of each pass are shown on our Pricing page before you buy. We charge for intelligence, alerts and application help, not for access to public job details, and never for applying to a job.

Payment

• A pass is a one-off, prepaid payment for a fixed period. It does not renew automatically, and we will not charge you again unless you choose to buy another pass
• Prices are shown in Kenyan shillings (KES) for visitors in Kenya and in US dollars (USD) elsewhere, clearly before you pay. If we cannot take a card in US dollars, we may charge the equivalent in KES and say so at checkout. Your bank may add its own currency conversion fees
• A voucher code from a school, programme or partner gives you a pass of the type named on the code. It has no cash value, can be redeemed once per person, and is not refundable
• Payments are processed by third-party payment providers that support M-Pesa, cards and other methods. We do not store your card details
• We may send you a reminder before and when your pass expires

When a Pass Ends

When a pass expires you return to the Free tier. Your account, CVs, saved jobs and applications stay yours and remain available, subject to the Free tier limits.

Refunds

If you are not satisfied with a pass, contact us within 7 days of purchase and we will review a refund. This does not limit any rights you have under applicable consumer protection legislation.

Price Changes

Price changes apply only to passes bought after the change. A pass you have already paid for is not affected.

Termination by You

You may close your RoleForge account at any time from your account settings page. Upon closure, we will process the deletion of your personal data in accordance with our Privacy Policy. Closing your account ends any unused pass without a refund, unless applicable law says otherwise.

Termination by RoleForge

We reserve the right to suspend or terminate your account, with or without notice, if:

• You breach any provision of these Terms
• We reasonably suspect fraudulent, illegal, or abusive activity on your account
• We are required to do so by applicable law or a valid order of a court or regulator of competent jurisdiction
• We decide to discontinue the Service (with reasonable advance notice to users)

Where termination is for material breach (e.g., fraud, harassment, or illegal conduct), no refund will be issued. In other cases of termination by us, we will refund the unused part of any prepaid pass.

Effect of Termination

Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including Intellectual Property, Disclaimers & Liability, Indemnification, and Governing Law) will continue to apply.

Service Provided “As Is”

The RoleForge Service is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranty that the Service will be uninterrupted, error-free, or free from viruses or other harmful components
• Any warranty that job listings on the platform are accurate, current, or that positions are genuinely available
• Any warranty that use of the Service will result in employment, interview invitations, or any specific career outcome

Limitation of Liability

To the maximum extent permitted by applicable law, RoleForge and its directors, employees, agents, and licensors will not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities arising from your use of (or inability to use) the Service
• Any damages resulting from your reliance on AI-generated content produced by the platform
• Any conduct or content of third parties on or through the Service

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability is limited to the maximum extent permitted by law.

Where a liability cap applies, our total aggregate liability to you for all claims arising under these Terms shall not exceed the greater of: USD 50 or the total amount paid by you to RoleForge in the twelve months preceding the event giving rise to the claim.

Third-Party Links & Services

The Service may contain links to third-party websites (including employer sites and OAuth providers). These links are provided for your convenience only. RoleForge has no control over, and assumes no responsibility for, the content, privacy practices, or terms of third-party sites.

You agree to indemnify, defend, and hold harmless RoleForge, its officers, directors, employees, contractors, agents, licensors, and successors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of, or inability to use, the Service
• Your violation of these Terms
• Your violation of any applicable law, including cybercrime legislation in your jurisdiction
• Any User Content you submit, including any claim that your User Content infringes the intellectual property rights of a third party
• Your submission of false or misleading information in a job application

RoleForge reserves the right to assume exclusive control of the defence of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defence.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. As a pan-African platform, we aim to align with the laws of the jurisdiction most relevant to you as a user.

Dispute Resolution

We encourage you to contact us first if you have a complaint or dispute — most issues can be resolved quickly through direct communication. Please reach out at legal@getroleforge.com.

If a dispute cannot be resolved amicably within 30 days, either party may refer the matter to binding arbitration under internationally recognised arbitration rules. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

Consumer Rights

Nothing in these Terms is intended to exclude or limit any rights you may have under applicable consumer protection legislation in your country that cannot be excluded by contract. Your statutory rights are unaffected.

Regulatory Compliance

We operate in compliance with applicable digital services, communications, and data protection legislation across the African jurisdictions in which we operate. We maintain any licences or registrations required by law for the operation of our platform.

We may update these Terms from time to time. When we do, we will:

• Update the “Last updated” date at the top of this page
• Send you an email notification to the address associated with your account where the changes are material
• Display a notice within the platform on your next login, where appropriate

For minor changes (such as corrections of typographical errors or clarifications that do not alter your rights), we may update the Terms without individual notice.

Your continued use of RoleForge after the effective date of any updated Terms constitutes your acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using the Service and may close your account.

If you have any questions, concerns, or legal notices regarding these Terms of Service, please contact us:

For privacy-related queries, please contact our Data Protection Officer at privacy@getroleforge.com or refer to our Privacy Policy.