Resume Example
Support Team Lead Resume Example
An ATS-friendly support team lead resume framework you can use as a starting point. Open it in the RoleForge builder, swap in your own experience, and tailor it to any job description in seconds.
Joseph Wanjiru
joseph@email.com · (000) 000-0000 · linkedin.com/in/joseph-wanjiru
Support Team Lead
Support lead running a measurable, calm 24/7 operation across regions.
Work Experience
Support Team Lead03/2022 – Present
Andela
- Cut median response time from 18 to 4 minutes by restructuring shift coverage and adding macros.
- Designed the on-call rotation that kept P1 escalation count flat through 3x customer-base growth.
- Coached 9 support agents into engineering and product hires inside the company.
Support Team Lead08/2019 – 02/2022
Cohort Studios
- Built and shipped 12 support team lead-led initiatives across two product lines.
- Reduced cycle time by 28% in the first year by introducing a lightweight planning rhythm and dependency tracker.
- Partnered with finance and ops to forecast headcount and resource needs over a rolling 12-month horizon.
Education
BSc, Relevant Field2014 – 2018
University of Cape Town
Skills
Stakeholder ManagementCross-functional LeadershipRoadmappingData AnalysisCoachingStrategyExecution
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